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Corporate Principles

Mission

We help our clients to focus on their core business. As a bridge builder, we take overall responsibility for the recruitment of highly qualified and motivated healthcare personnel from abroad for companies in the healthcare sector. We manage the entire process, from recruitment to successful integration.

Vision

Medical Hero’s vision is to be the most customer-centric as well as candidate-centric service company, where customers can find the highest quality of staff members and resources and candidates can find the fairest and best working conditions in the market.

Code of Conduct

Medical Hero is committed to fully implement and adhere to the following Corporate Principles and Codes of Conduct of fair and ethical practices in the recruitment, training, placement and employment of foreign healthcare personnel. Medical Hero will further only work with those business partners who, in turn, voluntarily commit to and consistently implement these same principles and codes.

Our Value Compass

Our success as a recruiter cannot be separated from our culture. The power of who we are is greatest when we are bound together by a common purpose and shared values. That's why we operate on our shared moral compass, which is based on the following six values: Integrity, Respect, Service, Excellence, Responsibility and Reliability.

  • Integrity: We work and communicate with openness, honesty and fairness, in everything we do our actions are consistent with what we say as well as with our values
  • Respect: We harness the power of diversity and inclusion, trusting the people we work with and valuing everyone's contribution
  • Service: We act with empathy and humility, always putting the people and businesses we serve at the center of everything we do
  • Excellence: We are committed to quality, continuous improvement and innovation, and use our energy, expertise and resources to make a difference
  • Stewardship: We strive to leave things better than we found them, take responsibility for our employees and partners, and value sustainability
  • Reliability: We act as reliable and binding partners who honor our commitments and fulfill them to the best ability

Principles of fair recruitment

Medical Hero is committed to the principles of fair recruitment of caregivers, these include the following codes, conventions and standards:

  • The Global Code of Practice on the International Recruitment of Health Personnel by the WHO (World Health Organization) for the International Recruitment of Health Professionals.

  • The International Human Rights Conventions by the UN (United Nations)
  • The Declaration on Fundamental Principles and Rights at Work by the ILO (International Labor Organization), specifically the General Principles and Operational Guidelines for Fair Recruitment
  • The IRIS standards by the IOM (International Organization of Migration)

    • This essentially results in the following principles, which are taken into account by us in the context of recruiting workers from abroad:

  • Compliance with the laws, regulations, standards and agreements of the respective countries involved (esp. on labor and immigration) and the fundamental principles and rights in the workplace.
  • Respect for and application of ethical and professional conduct
  • Respect for the prohibition of charging recruitment fees and related costs to migrant workers, including respect for the "employer pays" principle, which implies that costs for language school, airfare, learning materials, etc. are never charged to the caregiver
  • Respect for the freedom of movement/freedom of movement of persons.
  • Respect for transparency of employment and working conditions
  • Respect for confidentiality and data protection
  • Respect for access to legal remedies
  • Application of basic principles of equal treatment, including but not limited to ethnic origin, gender, religion, belief, age and sexual identity

    • Interaction with and expectations on business partners

    We require our business partners to commit to and comply with the Principles for Fair Recruitment of Caregivers, including all underlying principles and codes, as we do. We also expect the same openness, honesty, reliability, integrity, respect and fairness from our business partners that we live by. Similarly, strict compliance with laws, regulations, standards and agreements of the respective countries in which we jointly operate is a basic prerequisite for cooperation. Only by being committed to common values, principles and rules can trusting and sustainable business relationships be developed and our set high quality standards be met. Our business partners also explicitly commit to fully implement the "Employer pays" principle. Medical Hero regularly checks compliance with the above criteria. Business partners who disregard or violate these basic rules and standards cannot work with Medical Hero. Data and information that we exchange with business partners are subject to absolute confidentiality. Contract contents, agreements as well as financial, strategic and organizational arrangements of any kind may not be disclosed to third parties.

    Dealing with and expectations on employees

    Medical Hero is committed to a transparent selection and hiring process, fair employment conditions and an appropriate working environment in Germany for the recruited foreign employees, which correspond to the assurances given. Foreign employees have the same rights and obligations as their counterparts in Germany and are equally responsible for fulfilling their obligations to their recruiter and/or employer.

    Handling Complaints and Conflicts

    Medical Hero focuses on managing the entire recruitment process, from initial needs assessment, contract signing, candidate search, employee selection, language training, professional recognition and integration. In the process, complaints or conflicts can always arise in a complex and international environment. Through our forward planning, we manage to prevent most complaints and conflicts by identifying them early and anticipating them. With more than fifteen years of practical experience, we are experts in mediation, conflict resolution and crisis management. However, if a problem does arise, all our stakeholders have the uncomplicated option of placing their complaints, challenges or concerns at complaints@medicalhero.de and contacting us directly.